Dara Khosrowshahi, the CEO of Uber, decided to start driving for Uber himself in September 2020 in order to better understand the experience from the driver's perspective.
While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful.
Meta CEO outlines his management vision in a memo to employees: ‘Flatter is faster’
An explosion of analytical, organizational and communication technologies is remaking every aspect of office work. Whether people work in sales, marketing, project management, design or many other fields, employers expect them to manipulate and analyze data, and bundle it into slick presentations.
The new design system at Wise is the result of months of hard work and collaboration between the design team and other departments within the company.