Risk assessment pushes us into reflection on the things that are likely to trip us up, with the promise of making an organization more fault-tolerant.

In the Philippines, the face of the sachet economy is the vast number of sari-sari stores covering the country.

Machine-assisted support emerged from the primordial soup of 1200 baud modems and cassette tape answering machines.

In keeping with our artisanal approach to program delivery, we make sure someone from management owns the project and understands as much as possible about the processes contained therein.

To us, it’s a tenet of BPO dogma that a poorly deployed program will suffer from poor performance until you put the thing out of its misery.